ABTA Bonded ATOL Protected
Ski lift

Booking Conditions

To check Availability
Please telephone 0844 412 9919 during office hours or contact your travel adviser. At this stage you will be notified the period of time that we are willing to hold your holiday before the booking must be confirmed.

To make a firm booking
A firm booking is made by completing the booking form and sending it with the deposits to: TJM Travel, PO Box 74, Redruth, TR16 6WY. Skitopia is a trading name of TJM Travel Ltd. (ABTA V4922 & ATOL 2838), hereinafter referred to as 'The Company', whose registered office is TJM Travel, Lowen House, Tregolls Road, Truro, and this is who you will make your contract with. No contract exists until we have received the deposit and have issued a booking confirmation. The person signing the booking form confirms that he/she is duly authorised to bind all members of his/her party to the terms of this contract (each being jointly and severally responsible).

Deposits: Your tour cost is payable in 2 stages, unless otherwise indicated on your payment schedule.

First Deposit: This must accompany any requested paperwork or be given by card over the phone to our staff.

Balance: A statement will be made available to you when you confirm.

If you are paying by cheque or debit card, your final balance should be sent not later than 12 weeks before departure - there is no charge for paying by either of these methods and; don't forget that we have an ATOL Licence so your entire package is financially guaranteed and underwritten by the government through the CAA [so there is no absolute need to pay by credit card to protect yourself].

If you are paying by credit card, your final balance should be sent not later than 12 weeks before departure - there is a 3% charge for using this method [this is to cover both the percentage the bank take from every transaction and also the cost of us providing added security to the card processing company -in addition to the bonds we give the CAA and ABTA] and; remember that because we have an ATOL Licence your entire package is financially guaranteed and underwritten by the government through the CAA so you don't need to pay by credit card in order to protect your money.

Bookings made within 12 weeks of the start of your trip MUST be paid in full at time of booking if you wish to pay by cheque or debit card and ALL bookings confirmed within 3 weeks of booking must be paid in full.

We reserve the right to consider our contract terminated, by you, if any payment is late. Any booking that is not FULLY paid up 12 days before departure will automatically be deemed to be cancelled by you and your flights and accommodation will be released back for sale. In this event you will also be liable for cancellation fees as detailed herein. Please remember it is your responsibility to pay us promptly and not ours to chase you - at busy times we may not have time to remind you that your payment is overdue.

Prices are based on programmes described in this and other Skitopia brochures and/or our website skitopia.com. Any requests for variations to advertised programmes will be treated as special requests and as such do not form part of our contract with you and, therefore, cannot be guaranteed. Our prices are subject to surcharge as a result of government action or currency fluctuation as well as increases in the cost of aviation fuel. In the case of a surcharge being necessary. The Company will absorb an amount equivalent to 2% of your tour price. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. Should the increase in the price of your tour be more than 10% of the total cost you will be entitled to cancel your trip and have refunded to you all monies paid minus any insurance premiums and amendment fees. Should you wish to cancel for this reason you have 14 days after the issue of our invoice in which to do so. Our prices were calculated in October 2008 based on exchange rates supplied by HSBC Bank on the 16th October 2008. £1 = 1.2825 Euros.

Cancellations By You
Cancellations are only accepted when received in writing, and charges will be made as follows: More than 12 weeks before departure: loss of all deposits paid or due. Between 4 and 12 weeks before departure: 60% of total cost to be paid. Less than 4 weeks before departure: 80% of total cost to be paid. 2 weeks or less before departure: Total invoiced cost. You may, of course, make a claim on the insurance if your cancellation comes within the terms of the policy. Clients who do not show for their holiday or who are prevented from travelling by virtue of not having correct travel documents in their possession (passports, visas, tickets, etc) or prevented from boarding flights (or other modes of transport) due to incapacity (drunkenness, medical conditions, etc) or other reasons (aggressive behaviour etc) will be deemed to have cancelled their holidays at that point. As this cancellation will have been deemed to have been made 2 weeks or less before departure the cancellation charge will be the full invoiced cost. For the avoidance of doubt, it is solely the responsibility of the client to ensure that they have the correct documents required to travel. Please be aware that many flights to French destinations fly into Italian airports so clients must be able to enter both countries.

Cancellation or Material Changes Made By Us
Whilst The Company will endeavour to ensure that all arrangements satisfy your requirements, nevertheless it may be necessary in some situations to make alterations particularly if events outside our control dictate. The Company reserve the right to provide comparable alternative arrangements if operational or other considerations dictate (this will not be considered to be a material change), for example if your chosen Hotel or resort was not operable for any reason (e.g. lack of snow in a ski resort) we could substitute a similar package in another resort. We reserve the right to move apartment groups into Hotel or Chalet accommodation at our discretion - this will not be construed to be a material change to arrangements. The Company also reserves the right to upgrade coach groups to air travel, at the discretion of The Company. Any changes of resort, country, travel arrangements, or programme to facilitate such an upgrade will not be construed as a material change. Groups will, therefore, not have the right to cancel or to compensation in such circumstances. Groups moved to a cheaper holiday will be refunded the difference between the price they paid and the price quoted in this brochure. Groups moved to a package more expensive than the price paid will be upgraded for free.

If we do have to cancel a booking or if we make material alterations to any of the arrangements, we will notify you without delay and offer you a choice of alternative arrangements, if they are available, or a refund of all monies paid. Any such refund will be sent within 14 clear days. If we make a material change after the final invoice has been issued you will be entitled to compensation as follows:

70-35 days before departure: £5 per paying person 35-15 days before departure: £7 per paying person 14 days or less before departure: £10 per paying person

We will not cancel your holiday after 2 weeks before your departure date unless it is necessary to do so as a result of hostilities, political unrest, industrial disputes or other circumstances amounting to force majeure or any other cause beyond our control, or unless you default in payment of your final balance. If we do have to cancel for these reasons you will not be entitled to a refund of monies paid, and in the case of an unpaid balance you would be liable to cancellation charges.

If You Have a Complaint
If you have a complaint about any service provided by us in resort, this should be reported immediately to our local representative or agent in order that action can be taken, where possible. If a complaint cannot be resolved, then please follow it up with a letter to The Company within 28 days of returning from your holiday, as The Company will not accept liability in respect of claims received outside this period. The Company normally manages to agree an amicable settlement of the few complaints received, however, in the unlikely event than an agreed settlement cannot be reached you may take advantage of the special arbitration scheme as described below.

Disputes arising out of, or in connection with, the Contract which cannot be amicably settled, may (if the customer so wishes) be referred to arbitration under a special scheme which, though devised by arrangements with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form or to claims that are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.

(i) The Company is happy to accept full responsibility for acts and/or omissions of our employees, agents and suppliers to carrying out their contracted obligations. (ii) In addition we accept responsibility should the services we have agreed to provide prove deficient or not of a reasonable standard save that The Company shall not be responsible nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any member of the group except as provided in 9 (iii) below. (iii) The Company shall accept responsibility for negligent acts and/or omissions by our employees, agents, suppliers or sub-contractors, while they are acting within the scope of or in the course of their duties to The Company. The Company will deal with claims arising as a result of death, bodily injury or illness caused to the signatory to the contract or any bona fide member of the group. Where the services in question consist of carriage by air or sea The Company shall be entitled to limit its obligations and liabilities as provided by relevant international conventions. Claims under this paragraph will be subject to English law. Further, should any member(s) of your party suffer illness, injury or death during your trip arising from an activity that does not form part of the arrangements made by us, we shall, where appropriate, give you every help we can by way of initial assistance up to a maximum value of £5,000 per booking form.

Responsibility, Supervision, Behaviour, Damage and Disturbance
In signing the booking form, the party leader accepts responsibility for the good conduct of all participants during the visit. For Winter Sports Groups the party leader guarantees that all of his party have insurance that covers the party for winter sports. The party leader and other adult members of the party are responsible for the supervision of any minors in the party and should take steps to prevent damage to the fabric and equipment of The Company, site owners, Hotels and coaches and property belonging to others which is provided for the party's use during the visit. The party leader and other adults should ensure those local residents, other guests; holidaymakers or site owners are not disturbed by unreasonable behaviour. The Company reserves the right to exclude any group or individual form any activity, Hotel or Centre where that group's or person's actions, in the opinion of The Company's staff, are not compatible with the safe operation of a given activity or adversely affect the enjoyment or privacy of other guests, holidaymakers or Hotel/Centre personnel. If equipment or property belonging to The Company or suppliers of The Company is damaged or lost as a result of unreasonable treatment or behaviour, The Company reserves the right to make a charge to make good the damage or loss. The members of the party will be deemed to be jointly and severally liable for any such damage and, in certain cases (at the discretion of The Company), a damage deposit may be taken at time of issue or occupation. Cases where a damage deposit is the norm are apartment based accommodation and for equipment hire however, our right to demand a deposit is not restricted to these two cases.